An RFQ is when you intend to buy or sell a cryptocurrency with either fiat (AUD, USD, GBP … ) or another cryptocurrency, and wish to contact the trading desk to perform this transaction. There are a few ways to initiate this RFQ on the chat:

• Live Pricing

If you would prefer to know the exact price before a trade is completed, we could provide a live price for execution. Due to the fast-moving market, this price quotation can only be fixed for a short period of time before you must decide to trade (normally around 5 to 10 seconds). 

• At Best Execution

Since our trading team has a strong level of experience and market knowledge, we usually recommend you provide us with your intention to buy or sell the cryptocurrency. Then allow us to execute in the market to obtain the best price for you. 

• Limit Orders

If you intend to buy or sell, but do not think the market pricing is optimal yet. You can leave a Limit order with the trading team to enter into the system. Once the level is reached, and the order is filled, we will notify you via email with a confirmation receipt.

Settlement

Once a transaction has been confirmed, an email receipt detailing the trade information will be sent to the client. To trade at Zerocap, we require your account to be pre-funded with fiat currency or digital assets. The settlement process will be facilitated via debit or credit within the client’s account and will take place according to the details of the transaction. Following the completion of the settlement process, clients can monitor and deploy any of the cryptocurrency assets within their wealth portal as they see fit.

Zerocap Custody

Should the client wish to utilise Zerocap’s custody services, they must complete the custody agreement. Upon completion, clients can access their wallet address by clicking the deposit button under the ‘Crypto’ section. 

Choosing to take advantage of Zerocap’s custody service allows clients to use Zerocap’s incorporated insurance coverage as well as a range of yield-generation offerings.

Your Own Wallet

Alternatively, if you wish to store the assets privately using alternative storage devices, such as a cold wallet, you can transfer from the custody account by pressing the “withdraw” button and adding your external wallet address. The whitelisting process has a 24-hour cooldown period before the transfer can take place. For those who choose to self-custody, it is recommended that you:

• Purchase a hardware wallet (Trezor or Ledger)
• Build a process around your private and recovery keys, separate them and store them securely
• Build a governance protocol around who has access, how the hardware wallet itself is stored and used, and which computers are used to access said hardware device